Frequently Asked Questions
Everything you need to know about your Janome sewing experience.
What is the standard shipping time for Janome machines?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
Do Janome sewing machines come with a warranty?
Yes, all new Janome machines include a comprehensive manufacturer warranty. This typically covers 25 years on mechanical parts, 5 years on electrical components, and 1 year for labor.
What is your return policy for opened machines?
We offer a 30-day return policy. If the machine has been opened, it must be returned in its original packaging with all included accessories. A restocking fee may apply based on the condition of the return.
How can I find out which accessories are compatible with my model?
You can check the 'Compatibility' section on each accessory product page or refer to your machine's user manual. You can also contact our support team with your model number for assistance.
Do you offer financing options for high-end embroidery machines?
Yes, we partner with several financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you pre-qualify.
Where can I get my Janome machine serviced?
We recommend having your machine serviced annually by an authorized Janome dealer. You can use our store locator to find the nearest certified technician in your area.