Returns & Exchanges

At Janome, we want you to be completely satisfied with your sewing experience. If you are not happy with your purchase, you can return your item in its original condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and reason for return to receive a Return Authorization (RA) number.

• 2.
  Pack Securely

  Place the machine or accessory in its original packaging, including all manuals, foot controllers, and accessories that were included.

• 3.
  Ship the Item

  Affix the provided shipping label to the box and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned item, we will process your refund to the original payment method within 7-10 business days.